Responsible Gaming — Your Protection Is Our Priority
Gaming at 11ak is purely for entertainment. We want every player to enjoy gaming consciously, safely, and in full control.
Why Does 11ak Care About Responsible Gaming?
Online gaming is a great form of entertainment — but like any entertainment, it should be enjoyed within limits. 11ak believes the joy of playing is complete only when the player feels mentally at ease, plays without financial pressure, and continues to live a normal life with family and loved ones.
On our platform you will find tools and policies that help you make informed decisions and stay in control. On this page we explain what responsible gaming is, how to recognize signs of problematic gambling, and where to get help if a problem arises.
Gaming at 11ak is strictly for adults. We strongly prevent anyone under 21 from opening an account or gaming. If there are minors in your home, keep your device and account secure.
Ask Yourself
If the answer to any of the following questions is "Yes", it may be time to reconsider your gaming habits:
- Are you repeatedly placing bets trying to recover money you have lost?
- Are you having arguments with family or friends over the money you spend on gaming?
- Are you unable to stop playing even after exceeding your set budget?
- Do you feel anxious or irritable when you cannot game?
- Are you lying or hiding the fact that you are collecting money to game?
- Are you spending more time gaming by cutting back on work, studies, or family time?
These signs may indicate problematic gaming. Do not worry — 11ak is here for you. Our support team is available 24/7 to help.
Keep Your Gaming Under Control
Set Deposit Limits
You can set daily, weekly, or monthly deposit limits at any time. Once the limit is reached, no further deposits will be accepted — so there is no chance of spending beyond your budget. The minimum deposit is ৳300.
Temporary Break (Time-Out)
Need a short break? With the time-out feature you can temporarily deactivate your account for anywhere from 24 hours to several weeks. Your account will not be reactivated until the break period has ended.
Self-Exclusion
If you want a long-term break, choose self-exclusion. Once activated, your account is closed for a set period or permanently. This decision cannot be easily reversed — it is a strong protection measure.
Reality Check Reminder
During a gaming session, reminders are sent at set intervals showing how long you have been playing. This brief message helps bring you back to reality.
Loss Limit
Gaming will automatically stop once you have lost a specified amount of money. This tool protects you from major financial loss and helps you play with a clear head.
24/7 Support Service
For any gaming-related problems or concerns, contact us via live chat or email. Our support team is always ready to assist in both Bengali and English.
Build Healthy Gaming Habits
Responsible gaming is not just about using tools — it is a mindset. The habits below will make your gaming experience more enjoyable and stress-free.
- Set your budget before you play — only use money whose loss will not affect your daily life.
- Think of gaming as an entertainment expense, not a source of income — just like going to the cinema or eating at a restaurant.
- Do not play when you are angry or frustrated after a loss — decisions made in that moment are rarely good ones.
- Take regular breaks during your gaming session — stand up, walk around, drink some water.
- Never game with borrowed money or someone else's money.
- Spend time with family and friends — do not let gaming affect your relationships.
- Never game under the influence of alcohol or any other substance.
- Stop once you have won a set amount — resisting temptation is the mark of a responsible player.
Protecting Minors
The minimum age to open an account and game at 11ak is 21. We verify age at the time of account registration. If anyone under 21 opens an account, it is cancelled and any deposited funds are returned.
If there are children or teenagers in your home, it is important to keep your device and account secure. Take a few simple steps:
- Use a strong password for your 11ak account and never share it with your children.
- Keep screen locks and parental controls enabled on your phone or computer.
- Always log out of your account when you finish gaming.
- Never leave your bank card or bKash / Nagad / Rocket PIN within reach of children.
How to Activate Protection Settings
After logging in to 11ak, look for the "Responsible Gaming" section in your profile menu. There you will find the following settings and can make changes:
Setting a Deposit Limit
Profile → Settings → Deposit Limit — choose a daily, weekly, or monthly limit here. Reducing a limit takes effect immediately; increasing a limit is subject to a 72-hour cooling-off period.
Time-Out / Self-Exclusion
Profile → Settings → Breaks & Exclusion — choose a temporary break duration here or activate permanent self-exclusion. Once self-exclusion is activated it cannot be cancelled before the specified period ends. During this time you will not be able to log in to your account and no promotional messages will be sent to you.
Reality Check Reminder
Profile → Settings → Reminders — select your preferred interval to receive reminders every 30 minutes, 1 hour, or 2 hours. Each reminder will show how long you have been playing.
If you have any trouble using these tools, let us know via our 24/7 live chat — we will help you right away.
Having Trouble? We Are Ready to Help
Live Chat Support
Contact us via live chat for immediate help with any gaming-related concerns or questions. Our team provides support in both Bengali and English.
Email Support
Write to us by email to discuss something in detail or to request that a responsible gaming tool be activated. Our specialist team will respond to your message.
Asking for help is not a sign of weakness — it is a sign of awareness and courage. Gaming problems can happen at any age, in any family. 11ak will support you unconditionally without judgment.
Enjoy Entertainment at 11ak, Responsibly
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