11ak Privacy Policy — How Your Information Is Protected

Introduction About This Policy

11ak is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how 11ak collects, processes, stores, and protects your personal information.

By using our platform, you agree to the terms described in this Policy. Please read this document carefully. If you have any objections, please contact our support team before using our services.

This Policy applies only to the 11ak platform. It does not apply to third-party websites or services.

1 Information Collection

1.1 Information You Provide Directly

During account registration, login, and platform use, we may collect the following information:

Full name and date of birth (for age verification)
Email address and mobile number
Residential address
Documents required for identity verification (national ID card or passport)
Payment information (bKash, Nagad, Rocket, or bank account details)

1.2 Automatically Collected Information

When you use the 11ak website or app, our system automatically collects certain technical information, including:

IP address and device type
Browser version and operating system
Platform activity logs (login times, game sessions, transaction history)
Data collected from cookies and similar tracking technologies
Referral source and navigation behavior

1.3 Information Received from Third Parties

In some cases, we may receive information about you from trusted third parties such as identity verification agencies or payment processors. This information is used solely for security verification and fraud prevention.

2 Purpose of Information Use

11ak uses your personal information for the following legitimate purposes:

Account Management: To create, verify, and maintain your account.
Service Delivery: To provide gaming services, process bonuses, and complete payment transactions.
Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
Age Verification: To ensure that only users aged 21 or above are using the platform.
Customer Support: To resolve your questions and complaints.
Responsible Gaming: To detect unusual gaming behavior and provide necessary assistance.
Legal Compliance: To comply with applicable laws and regulations.
Platform Improvement: To analyze user experience and improve service quality.

We use your information only for the purposes listed above. Your information is not used for any unrelated purpose.

3 Information Storage and Security

3.1 Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and enforce agreement terms.

3.2 Security Measures

11ak applies industry-standard security measures to keep your information safe, including:

SSL (Secure Socket Layer) encryption — securing all data transmissions
Encrypted database storage
Restricted staff access — only authorized personnel can view data
Regular security audits and monitoring
Two-factor authentication

However, no data transmission over the internet can be guaranteed as completely secure. We follow the highest industry standards, but liability for any technical failure is limited.

4 Information Disclosure and Sharing

4.1 Sharing Information with Third Parties

11ak does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

Payment Processors: With bKash, Nagad, Rocket, and bank partners to complete transactions.
Identity Verification Services: With authorized third parties for the KYC (Know Your Customer) process.
Technology Partners: With software and service providers required to operate the platform — who work under strict confidentiality agreements.
Legal Requirements: In accordance with court orders or lawful demands from competent authorities.
Corporate Restructuring: In the event of a merger, acquisition, or transfer of any part of the business.

4.2 International Data Transfers

In some cases, your information may be stored or processed outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the relevant country.

5 Cookie Policy

The 11ak platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
Functional Cookies: Remember your preferences and settings.
Analytical Cookies: Help analyze platform usage to improve service quality.
Security Cookies: Used to prevent fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

6 Your Rights

As a user of the 11ak platform, you have the following rights:

Right to Access: You can find out what information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete information.
Right to Erasure: In certain circumstances, you can request deletion of your information, except for information required to meet legal obligations.
Right to Object: You can object to the processing of your information for specific purposes.
Right to Data Portability: You can request your information in a readable format.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

7 Privacy of Minors

11ak strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect any personal information from minors.

If we become aware that a minor has mistakenly created an account, we will immediately close that account and delete any collected information.

If a parent or guardian believes their child has registered on our platform, please contact our support team.

8 Third-Party Links

The 11ak platform may include software from third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.). These game providers have their own privacy policies and their data collection is beyond our control.

We recommend that you review the privacy policies of these third parties yourself. 11ak is not responsible for their practices.

9 Policy Changes

11ak may update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the policy.

Continued use of the platform after changes have been made will indicate your agreement to the updated policy. We therefore encourage you to review this policy regularly.

Previous versions of this policy are kept on file and may be obtained through support upon request.

10 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, you can get in touch with us. Our support team is able to assist in both Bengali and English.

Email: [email protected]
Live Chat: Available 24/7 directly on the platform

We are committed to protecting all your information. Thank you for your trust in 11ak.